Privacy Policy

Last Updated:23.6.2026

Oaklands Café & Bar and The Oaklands Annexe ("Oaklands", "we", "our" or "us") are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who We Are

Oaklands Café & Bar
5 Broad St, Bromyard
Herefordshire
HR7 4BS

Email: oaklandsbromyard@outlook.com
Telephone: 01885 483091

Information We Collect

We may collect the following information when you use our website:

Information You Provide

Name
Email address
Telephone number
Details submitted through contact forms
Information provided when making enquiries about events, functions or accommodation

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited on our website
Time spent on our website

This information helps us improve the performance and usability of our website.

How We Use Your Information

We use your information to:

Respond to enquiries and messages
Provide information about our services
Manage event, function or accommodation enquiries
Improve our website and customer experience
Monitor website performance and usage
Comply with legal obligations

We will only use your information where we have a lawful basis to do so.

Booking Platforms & Third-Party Websites

Our website may contain links to third-party booking services, including Airbnb and Booking.com.

If you choose to make a booking through one of these platforms, your information will be processed in accordance with their own privacy policies. We recommend reviewing these policies before submitting any personal information.

Cookies

Our website uses cookies to help improve your browsing experience.

Cookies are small files stored on your device that allow websites to recognise returning visitors and understand how the website is being used.

You can control or disable cookies through your browser settings at any time.

Website Analytics

We may use website analytics tools, such as Google Analytics, to understand how visitors interact with our website.

These tools collect anonymous information about website usage and help us improve our website and services.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third-party providers who help us operate our website and business, including:

Website hosting providers
Analytics providers
Booking platform providers
Professional advisers where required by law

These providers only receive information necessary to carry out their services.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Object to the processing of your information
Request restriction of processing
Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details provided above.

Third-Party Links

Our website may contain links to other websites. Once you leave our website, we are not responsible for the privacy practices or content of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: